This fixed-term Customer Service Specialist post sits on the Education Inclusion Advice Line in Children's, Families & Education at Somerset Council, running until September 2027. The post-holder is the first contact for education professionals seeking advice on special educational needs and disabilities, resolving queries quickly and linking schools to the right services. Hours are 37 a week, with hybrid working where service needs allow. Visa sponsorship is not offered, so applicants must already hold the right to work in the UK.
What the job involves
- Act as the first point of contact for education professionals seeking SEND and inclusion advice
- Give clear, accurate advice to help professionals support children and young people with SEND
- Resolve enquiries at the earliest opportunity so schools avoid unnecessary delays
- Assess complex situations, identify next steps and connect professionals to services when more support is needed
- Maintain accurate records and information to support service delivery and decision-making
- Work with specialist teams to improve customer experience, share knowledge and shape service improvements
What’s required
Experience
- Experience working with children and young people, ideally in an education setting
Skills & knowledge
- Strong communication skills, explaining complex information clearly to a range of professionals
- Knowledge of SEND and inclusion, including supporting children with diverse needs
- Confidence using IT systems
- Managing sensitive information accurately and confidentially
- Staying organised under pressure and balancing competing priorities
- Building positive working relationships with colleagues and partners
Checks & eligibility
- Right to work in the UK without visa sponsorship
What’s offered
- 25 days annual leave plus bank holidays
- Option to purchase additional annual leave
- Local Government Pension Scheme
- Flexible and hybrid working where service needs allow
- Health and wellbeing support, including confidential employee assistance
- Paid volunteering opportunities
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Contact Details:
The Methodist Church in Britain Recruitment Team
