Two Prescription Clerk posts sit across Newport Health Centre and Cowes Medical Centre, which recently merged under one partnership. The work centres on processing repeat medication requests that arrive on paper, through SystmOne online services and by pharmacy email, and on handling related queries with patients, chemists and hospital teams. Hours are full-time on weekdays, though part-time and flexible applications are considered, and a structured induction is provided. Prior NHS clinical experience is preferred but not essential, and the post needs willingness to travel between sites.
What the job involves
- Process repeat medication requests using surgery protocols and standard operating procedures
- Action paper repeat requests from patients and pharmacies, collecting them from the post box and reception through the day
- Action repeat requests received through SystmOne online services
- Action repeat requests received by email from pharmacies
- Liaise with patients and chemists about queries and requests
- Liaise with hospital teams on medication changes from discharge summaries and hospital letters
- Record hospital-only drugs correctly as per protocols
- Issue repeat medication in line with protocols and resolve queries promptly
- Flag patient medication queries to the relevant GP where appropriate
- Check medication due dates, synchronise repeats and action drug monitoring bloods per surgery policy
- Run searches and reports to identify patients on particular drugs, as directed by the Clinical Pharmacist
- Contact patients and book appointments for medication reviews
Qualifications
- Educated to GCSE level or equivalent
Experience
- Experience of working with the general public
- Experience of administrative duties
Skills & knowledge
- Good interpersonal skills and effective communication with a diverse range of people
- Strong IT skills, including Office and Outlook
- Clear, polite telephone manner
- Effective time management, planning and organisingProblem solving and analytical skills
- Excellent attention to detail and ability to follow policy and procedure
Checks & eligibility
- Disclosure Barring Service (DBS) check
- Full UK driving licence
Other
- Polite, confident, cooperative, motivated and forward thinking, with high integrity and loyalty
- Able to work under pressure and be sensitive in distressing situations
- Works as a team member and autonomously
- Flexibility to work outside core office hours and travel to other sites
- Maintains confidentiality at all times
Nice to have
- Experience of working in a health care setting
- Working knowledge of Zoom and Teams
- GCSE Mathematics and English at grade C or above
- SystmOne user skills
- Ability to drive and use own car
What’s offered
- Full training and structured induction
- Relevant training provided
- Training and development identified at annual appraisal
- External training courses, subject to approval
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Contact Details:
The Methodist Church in Britain Recruitment Team
