Receptionist post at Cricklade Surgery, a GP practice in a rural town, running the front desk and patient access. The work centres on booking appointments, handling enquiries and calls, registering new patients and processing patient deductions, alongside clinical-system data entry and general admin. The role also covers colleagues during holidays and sickness, so flexibility is central. Prior experience in a GP practice or healthcare reception setting is essential.
What the job involves
- Provide an efficient, courteous reception service to patients and visitors
- Deal with general enquiries, explain procedures and make new and follow-up appointments
- Answer, make and divert telephone calls, taking accurate messages
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and complete procedures
- Process new patient registrations and patient deductions
- Enter home visit requests into the clinical system, referring to the rota doctor where needed
- Enter patient information onto the computer system
- Open and distribute incoming mail, photocopy and shred documents
- Open the premises at the start of the day and secure the building, lights and alarm at close
- Keep the reception area, noticeboards and leaflet dispensers tidy
- Assist with induction of new reception staff and support the team in busy periods
- Provide additional cover during staff holidays or sickness, and other delegated duties
What’s required
Experience
- Previous experience working in a GP practice or healthcare reception environment
Skills & knowledge
- Ability to remain calm under pressure and manage competing demands
- Proficiency in IT systems relevant to GP practices
- Excellent communication and interpersonal skills, including empathetic patient interaction
- Highly organised, with strong time management and multitasking in a fast-paced setting
- Demonstrated ability to work collaboratively within a team
Other
- Flexible and proactive attitude to change and service improvement
- Genuine passion for patient care
What’s offered
- Competitive holiday allowance
- NHS pension scheme
- Free car parking nearby
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Contact Details:
The Methodist Church in Britain Recruitment Team
