This part-time Care Navigator post, 25 hours a week, sits in the Care Navigation Team at Newhall Surgery, a GP practice. The post holder takes calls, staffs the front desk, handles patient enquiries and appointment bookings, and signposts people to internal and external services, including handling pathology results under practice protocols. Work is highly confidential and involves early and late shifts between 8.00am and 6.30pm, on a rota agreed with the successful candidate. Previous primary care or customer service experience is essential, and a DBS check is required.
What the job involves
- Answer the telephone and staff the front desk
- Deal with patient enquiries and provide patient liaison to a high standard
- Book patient appointments
- Undertake tasks for the clinical teams
- Signpost patients to internal and external services
- Handle pathology results according to practice protocols
- Be the first point of contact for ill or stressed patients and help find solutions within practice protocols
- Organise and prioritise a busy workload to tight deadlines
- Maintain confidentiality and handle sensitive patient data in line with information governance policies
- Work within patient information, data sharing and confidentiality policies and procedures
Qualifications
- Good standard of education with literacy and numeracy skills
Experience
- Previous primary care or customer service experience with the general public
Skills & knowledge
- Excellent verbal and written communication skills
- Good IT skills
- Excellent interpersonal skills
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Ability to use initiative and judgement
- Ability to work under pressure
Checks & eligibility
- Disclosure and Barring Service (DBS) check
Other
- Polite and confident
- Flexible and cooperative
- Motivated and proactive
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Flexibility to work outside core office hours
Nice to have
- Understanding of medical terminology
- Experience working in an NHS or primary care environment
- SystmOne, EMIS or Vision user skills
What’s offered
- Learning and development, which the partners place high value on
- At least four team get-togethers a year
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Contact Details:
The Methodist Church in Britain Recruitment Team
