The Sutton Connect team at Sutton Housing Partnership is recruiting a one-year fixed-term Housing Support Manager to lead short-term tenancy support interventions for residents. The role centres on making sure those interventions are delivered on time, with quality and a good customer experience, both internally and for residents. The post is full-time and on-site, in a fast-paced service that works with partners such as Age UK Sutton and Occupational Health, using data to drive timely decisions. Applicants must address the essential criteria in a supporting statement.
What the job involves
- Lead the Sutton Connect team delivering short-term tenancy support interventions
- Ensure interventions are delivered within satisfactory timescales
- Ensure quality and a good customer experience, internally and externally
- Liaise with residents and stakeholders, including the council, Age UK Sutton, Sutton Mental Health Foundation, social services and Occupational Health
- Use data insight to chase or challenge performance for maximum service delivery
- Make timely decisions so that outcomes are delivered and operations are maintained
- Respond to changing business needs in a fast-paced environment
- Ensure every customer's journey is a satisfactory one
Experience
- Experience of managing or leading a dynamic service delivery team
- Budget management experience with forecasting competency
Skills & knowledge
- Awareness of changes in the housing sector, and developing skills and knowledge to meet new challenges
- A positive approach to achieving the organisation's key objectives
- Adapting behaviours to changing business needs
- Planning ahead and using time efficiently and effectively
Nice to have
- Knowledge of housing management, repairs, links to support services and service delivery for older persons
- Housing benefit knowledge
- Experience of managing a multi-channel, multi-disciplined service in a similar environment
- Service development to improve customer experience and efficient operations
- Ability to prioritise, make decisions and give clear outcomes for staff
- Understanding of housing and landlord regulatory and compliance requirements
- Commitment to equality, diversity and inclusion
What’s offered
- Local Government Pension Scheme membership, with employer contribution of 18.4% from 1 April 2025
- 28 days' annual leave plus paid time off on bank holidays
- Simply Health Cash Plan with cashback on dental, optical, consultations and scans
- Cycle to work scheme and a range of discounts
- Employee Assistance Programme available 24 hours a day, 365 days a year
- My Learning account with e-learning and instructor-led training
- External training funded through an application process
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Contact Details:
The Methodist Church in Britain Recruitment Team
