This Patient Liaison Officer post sits within HealthHarmonie's ADHD Assessment Service, a private provider working with the NHS and ICBs. The role is the first point of contact for patients, clinicians and GPs, coordinating each person's journey from referral to aftercare. After training it is hybrid, with three days in the office and two remote, on a five-day rota within a seven-day service. Healthcare or patient-facing admin experience is essential.
What the job involves
- Handle referrals through e-RS and email, so that patient records are complete and accurate from onboarding onward
- Coordinate triage calls, assessments and follow-up appointments
- Give technical and administrative support during virtual consultations
- Process and distribute clinical reports using EMIS and Hero Health
- Schedule titration appointments, liaise with GPs and manage aftercare communications
- Act as the first point of contact for patient queries, giving clear and compassionate guidance
- Keep patients, clinicians, GPs and internal teams informed at each stage of the pathway
What's required
Experience
- Experience in a healthcare, patient-facing or service-led admin role
Skills & knowledge
- Excellent interpersonal and communication skills
- Strong attention to detail and ability to multitask
- Comfortable handling sensitive patient data and IT systems
- Empathetic, professional approach to patient contact
Nice to have
- Mental health or ADHD service experience
- Familiarity with EMIS Web, Hero Health or similar systems
- Understanding of healthcare data protection, such as GDPR and Caldicott Principles
- Experience with virtual consultations or AI transcription tools
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
