Permanent Surgical Secretary post in the Colorectal Surgery team at Gloucestershire Hospitals NHS Foundation Trust, sitting within the GI Surgery division. The role provides a full administrative service to a busy consultant surgeon, covering diary management, correspondence, referrals and patient and clinician queries. It differs in its focus on the elective surgery waiting list and surgical admissions, carried out within a multi-skilled team on a Monday to Friday pattern. Fit depends on fast, accurate audio typing and a working understanding of medical terminology.
What the job involves
- Provide a comprehensive secretarial service to a busy consultant surgeon
- Act as first point of contact for patients, GPs, colleagues and outside bodies, using judgement to resolve queries
- Manage and oversee elective surgery waiting lists, including use of theatre lists
- Plan and co-ordinate surgical admissions for patients
- Track results and appointments, flag urgent items to clinicians and act to meet RTT targets
- Audio-type correspondence and clinical documents from dictation
- Manage the consultant's diary, arranging appointments, meetings and paperwork
- Check clinic outcomes for accuracy and work with the Central Booking Office to fill clinics
- Liaise with external bodies such as social services and other hospitals
- Maintain databases for audit and survey purposes and help with service improvements
- Help collate information on patient complaints and escalated as required
- Cover colleagues during absence, support training and induction, and carry out routine office duties
Qualifications
- GCSE English and Maths at grade C or above, or equivalent
Experience
- Experience of dealing with members of the public
- Experience of using own initiative and prioritising workload
Skills & knowledge
- Excellent verbal communication and command of English, punctuation and grammar
- Proven organisational skills and ability to work to deadlines
- Fast, accurate touch typing and audio typing
- Excellent attention to detail
- Working knowledge of Microsoft Office including Word, Excel and Outlook diary management
- Understanding of medical terminology
Other
- Proficient use of hospital computer systems
- Professional telephone manner that resolves queries
- Good interpersonal skills with internal and external contacts
- Flexibility to meet service needs and work within a team
- Maintaining confidentiality of sensitive and personal information
Nice to have
- Typewriting or word processing RSA Level 3 or equivalent practical experience
- Previous experience working in a busy office
- Previous medical secretary, hospital or NHS service experience
- Experience of data entry, maintaining databases and validating electronic records
- Strong commitment to personal and professional development
What’s offered
- Flexible working opportunities
- Generous annual leave allowance
- NHS pension scheme
- Competitive bank rates
- Discounts at local shops, restaurants and public transport
- Two on-site nurseries
- Reward and recognition scheme
- Health and wellbeing initiatives
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Contact Details:
The Methodist Church in Britain Recruitment Team
