This post sits in the Financial Assessments, Income and Recovery Team within Adult Social Care at Portsmouth City Council, working with clients who are struggling with debt. The core of the work is recovering unpaid care charges while taking a supportive, holistic approach to help clients regain control of their finances. The role carries an individual caseload and involves home and day-centre visits, with hybrid working and at least two office days a week for full-time staff. Sponsorship is not offered and previous applicants are excluded.
What the job involves
- Support clients in financial difficulty to regain control of their finances and become debt free, taking a holistic approach
- Recover monies owed to the council for unpaid Adult Social Care charges
- Manage an individual caseload of clients at varying levels of financial difficulty
- Visit clients and their representatives in their homes, residential homes, day centres or elsewhere as needed
- Provide front-line customer service, including taking calls and payments and answering queries on care charges
- Raise disputes with care providers
- Identify risks such as financial abuse and put appropriate safeguarding measures in place
- Identify potential capacity issues and refer them to Adult Social Care to protect clients' finances
- Work with clients' representatives, Adult Social Care professionals and the Financial Assessments and Benefits team
What’s required
Experience
- Experience working in a front-line service
- Experience of debt recovery procedures and techniques
- Experience forming good relationships with internal and external customers
Skills & knowledge
- Excellent customer service skills
- Understanding of the chargeable services provided by Adult Social Care
- Understanding of how the Care Act 2014 underpins the work
- Strong analytical and negotiation skills
- Excellent attention to detail
- Empathy, sensitivity and integrity when dealing with clients
Checks & eligibility
- Enhanced DBS check before any offer of employment
- Right to work in the UK
Other
- Explanation of any gaps in career history in the last 5 years
- Ability to attend the office at least 2 days a week (full-time staff)
What’s offered
- Hybrid working, subject to business needs
- Opportunity to develop your career and help shape services during Local Government Reorganisation
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Contact Details:
The Methodist Church in Britain Recruitment Team
