The Blackmore Vale Partnership's Patient Services Team needs a care coordinator on a permanent basis. The work is front-of-house and administrative across general practice: greeting patients, answering calls, booking appointments, registering new patients and supporting clinical staff. Hours are fixed and set in a weekly rota across several surgeries, with some daytime shifts over Monday to Friday. A full driving licence is needed to move between sites.
What the job involves
- Welcome patients and visitors, assist them at the front desk and direct them to the right place
- Answer incoming calls, triage them and direct callers to the appropriate healthcare professional
- Maintain the appointments system and process requests for appointments, visits and telephone consultations
- Register new and temporary patients, complete the paperwork and arrange new patient appointments
- Process repeat and acute prescription requests from patients, pharmacies and online
- Take details of home visit requests and pass them on to the appropriate staff member
- Provide clerical support including data entry, photocopying, scanning, correspondence and forms
- Take in urine and other samples and deliver them to the appropriate place
- Record blood pressure readings in patient notes and act on high readings per protocol
- Collect payments from patients, issue receipts and record them on the computer
- Update patient details and register patients for online services
- Signpost patients to services using the social prescribing directory and link patients with primary, secondary and other agencies
What’s required
Qualifications
- NVQ 2 in administration or relevant equivalent experience or qualification
- GCSE Mathematics and English at grade C or above
- IT literate
Experience
- Customer-facing experience, face to face and by telephone
- Experience working as part of a team
- Experience working in an office environment
- Use of electronic IT systems
- Polite telephone manner
- Ability to maintain confidentiality
Checks & eligibility
- Full driving licence
Nice to have
- RSA Typing Level 2 or equivalent
- Experience using SystmOne
- Ability to prioritise work
- Some experience of working in a healthcare environment
What’s offered
- NHS Pension
- Free onsite parking
- 5 weeks annual leave pro rata plus bank holidays
- Company sickness and maternity leave pay policy, depending on length of service
- Salary sacrifice technology scheme
- Salary sacrifice cycle scheme
- Salary sacrifice car scheme, depending on salary band
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Contact Details:
The Methodist Church in Britain Recruitment Team
