Permanent post in the Patient Services Team of the Blackmore Vale Partnership, covering several GP surgeries. The work is front-desk reception, telephone triage and clerical administration, including booking appointments, registering new patients and supporting screening programmes. Shifts run between 7:45am and 6:30pm on weekdays, with the rota issued four weeks ahead. A full driving licence is needed, as the post moves between surgery sites.
What the job involves
- Welcome patients at the front desk and direct them to the right service or healthcare professional
- Answer incoming calls, triage callers and contact patients to offer appointments
- Maintain and monitor the appointments system, processing appointment, visit and telephone consultation requests
- Register new and temporary patients and complete the related paperwork
- Process repeat and acute prescription requests from patients, pharmacies and online
- Support clinical staff with triage and clerical work, including record keeping and data entry
- Take details of home visits and deal with urgent calls under practice guidelines
- Facilitate communication between patients, primary and secondary care and other healthcare agencies
- Register patients for online services and update their personal details
- Take samples to the correct place and record blood pressure readings, actioning high readings under protocol
- Collect payments and issue receipts, handle correspondence and forms, and scan documents
- Support social prescribing and signposting, and help train colleagues
Qualifications
- NVQ Level 2 in administration or relevant equivalent experience or qualification
- GCSE Mathematics and English at grade C or above
- IT literate
Experience
- Customer-facing experience, face to face and by telephone
- Working as part of a team
- Working in an office environment
- Using electronic IT systems
Skills & knowledge
- Polite telephone manner
- Ability to maintain confidentiality
Checks & eligibility
- Full driving licence
Nice to have
- RSA Typing Level 2 or equivalent
- Experience using SystmOne
- Ability to prioritise work
- Some experience of working in a healthcare environment
What’s offered
- Rota issued four weeks in advance
- Varied shift patterns between 7:45am and 6:30pm
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
