This administrative post supports the parent and baby team within the perinatal and maternal mental health service at North Staffordshire Combined Healthcare Trust. The work covers day-to-day office operations, routine correspondence, telephone and reception duties, and acting as a first point of contact for people using the service. It is open at this stage only to internal staff of named Staffordshire and Stoke-on-Trent Integrated Care System organisations, and sponsorship is not available.
What the job involves
- Respond to requests for routine information from colleagues, patients, carers and external contacts
- Answer routine telephone queries and carry out full reception duties
- Act on correspondence, referring it to the appropriate person
- Prepare and complete routine documents such as letters, reports, presentations and forms
- Assist patients, clients and relatives during incidental contacts
- Make routine judgements on enquiries and prioritise workload
- Enter, process and store data compiled by others on paper or computer systems
- Carry out routine tasks such as purchase order requisitions, photocopying and filing
- Follow routine work procedures, deadlines and legislation, some of which sit outside the immediate work area
- Provide administrative support to the whole perinatal and maternal mental health team
What’s required
Qualifications
- NVQ Level 3 in administration or RSA 3, or equivalent experience
Experience
- Experience of a range of secretarial procedures and software programmes
- Knowledge of secretarial work procedures and software programmes, gained through NVQ 3/RSA3 or equivalent
Skills & knowledge
- Good literacy and numeracy skills
- Word processing, typing, minute taking and shorthand
- Advanced keyboard skills
- Organisational skills and the ability to prioritise
- Good written and verbal communication
- Good interpersonal skills
What’s offered
- Wellness opportunities
- Flexible working
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
