Service Administrator post in the Criminal Justice team of WithYou's community drug and alcohol service, supporting clients who come through prisons, custody suites and probation. The work is mainly administrative: keeping client-journey trackers and records current, answering the Criminal Justice phone line, including calls from courts, and coordinating prescription printing. Liaising with partner agencies on information sharing sets it apart from a general admin role, and some front-of-house and main-line cover is included. Applicants need three years of references and, where applicable, an enhanced DBS check.
What the job involves
- Manage trackers that monitor client journeys through community support
- Handle calls on the dedicated Criminal Justice phone line, including referrals direct from courts
- Assist with printing and coordinating prescriptions for clients on the Criminal Justice pathway
- Work with prisons, custody suites and probation services to support information sharing
- Maintain accurate data records
- Provide front-of-house duties, including meeting and greeting
- Assist with the main service phone line
What’s required
Experience
- Experience of providing administrative support in a busy environment
Skills & knowledge
- Excellent attention to detail
- Strong IT skills, including database management and digital media
- Good level of Maths and English, verbal and written
- Good analytical skills
- Excellent communication with a wide range of people
- Organised, able to prioritise time and handle changing or conflicting demands
Checks & eligibility
- Enhanced DBS check, where applicable
- Three years of references
Other
- Confident working collaboratively in a team
- Commitment to supporting vulnerable individuals
- Positive, can-do attitude
What’s offered
- 28 days annual leave plus bank holidays
- An extra day off for a birthday or special occasion
- Enhanced maternity, paternity and adoption leave
- 2 days paid volunteer leave per year
- Auto-enrolment into the pension scheme
- Blue Light Card discounts
- Flexible working opportunities and wellbeing support
- £500 Refer a Friend bonus once a referred friend has been employed for 6 months
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Contact Details:
The Methodist Church in Britain Recruitment Team
