Medical Receptionist in the Primary Care Services reception and administration team at North Staffordshire Combined Healthcare Trust, based at Moorcroft Medical Centre and Moss Green Surgery. The work covers the front desk, appointment booking, telephone calls, repeat prescriptions and handling of incoming medical post and messages. The post is 30 hours a week with extra hours as needed, including extended access at Moorcroft and Holmcroft one day a week until 8pm, and rotation to Keele Practice and Holmcroft Surgery in Stafford. Driving, and an NVQ 2 or equivalent or willingness to work toward one, are needed.
What the job involves
- Run the reception desk, greet and direct patients, and manage the waiting area so patients are seen promptly
- Book appointments and negotiate suitable arrangements with patients, including arrivals and emergency requests
- Answer the telephone service, sign-post patients and book external services such as ambulance transport
- Issue and manage repeat prescriptions and route non-recurrent medication requests to clinicians
- Register new patients and process applications from temporary residents and those needing immediate treatment
- Receive, process and distribute medical post, specimens and faxes
- Check practice messages, EMIS alerts and work baskets, and make sure clinicians know about patients needing urgent assessment
- Liaise with pharmacies, community services, social services and other agencies
- Cover team absences and support colleagues across the practice team
- Contribute to practice projects, pilots and protocols
- Work within CQC, clinical and information governance requirements, including confidentiality
- Rotate between practices in the Integrated group as required
What’s required
Qualifications
- NVQ 2 or equivalent, or willingness to work toward it
Experience
- Customer service skills
Skills & knowledge
- Good written and verbal communication skills
Checks & eligibility
- Able to drive for rotation between sites
Nice to have
- Experience within a general practice environment or similar
What’s offered
- Wellness opportunities
- Flexible working
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Contact Details:
The Methodist Church in Britain Recruitment Team
