The Elective Booking & Scheduling Team at Stepping Hill Hospital is recruiting a waiting list officer for Stockport NHS Foundation Trust. The job centres on running elective surgery waiting lists, including a group of consultants' lists, and keeping them within Government access targets. Day-to-day work is varied, with frequent contact with patients, relatives and clinicians, and cover across other specialities when needed. Applicants need GCSE-level education or relevant experience in a patient-facing setting, and the post carries an enhanced DBS check.
What the job involves
- Lead on managing the waiting list of a group of consultants, cross-covering other specialities when needed
- Monitor waiting and work lists daily so Government Access Targets are not breached
- Manage elective surgery waiting lists in line with Trust access policies
- Co-ordinate admission and pre-operative assessment clinics
- Act as named contact point for patients, relatives and medical representatives
- Deal with enquiries from service users in a helpful, courteous and diplomatic way
- Maintain patient confidentiality at all times
- Advise patients on admission matters, including pre- and post-operative guidance and their waiting list position
- Ensure compliance with Trust policies, including health and safety, infection control and data protection
- Assist in training new members of staff in the department as required
Qualifications
- 5 GCSEs or equivalent, including Maths and English
Experience
- Previous admin experience
- Experience in a patient or customer focused environment
- Experience of working as part of a team
- Experience maintaining confidentiality
Skills & knowledge
- Microsoft Word and Excel
- Medical terminology
- Communication
- Prioritising workload
- Negotiation skills
- Adapting to change
Checks & eligibility
- Enhanced DBS check, with £26.90 cost deducted from first salary
- Membership of the DBS update service, £16 annual subscription
Other
- Excellent interpersonal skills
- Well organised, working on own initiative with confident independent decision making
Nice to have
- Further education
- PAS or TheatreMan experience
- Previous waiting list experience
- NHS experience or understanding of the NHS
- Awareness of Government Access targets
- Problem solving
- Willingness to learn
What’s offered
- 27-33 days annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more
- NHS staff discounts
- Cycle to work scheme
- Salary Finance for loans, savings and budget planning
- Stockport Credit Union for local financial advice
- Flexible working requests considered and worked through with the service
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Contact Details:
The Methodist Church in Britain Recruitment Team
