Referrals Coordinator at Care In Mind, which runs residential services for young people aged 16 to 30 who need therapeutic support. The post manages the day-to-day flow of referrals, from first enquiry and screening through to scheduling assessments and handover to contracts. Hybrid working splits three office days with two from home. Candidates need at least two years in a busy administrative role and must be able to work from home with a good Wi‑Fi connection and suitable workspace.
What the job involves
- Respond promptly to all enquiries and referrals from any channel, and manage the inboxes that receive them
- Own the referral screening process, pre-screening and capturing initial information on Salesforce
- Liaise with referrers to arrange consultation clinics, discovery visits, assessments and professionals' meetings
- Manage the full referral pathway, from scheduling assessments through to handover for contracts
- Keep referrers and internal and external stakeholders updated at each stage, and give feedback after assessments
- Record all enquiries, referrals and ongoing contact accurately on Salesforce, including date stamps for reporting
- Provide administrative support to the wider team, including proofreading letters, needs assessments and transition plans
- Attend referral meetings, take minutes and report on the status of enquiries
- Add new resident information and files to the Electronic Care Record
- Keep CRM data accurate and complete to support referral activity reports
- Support marketing, including social media posts, mailings and website content
- Maintain confidentiality, data governance and safeguarding responsibilities
Qualifications
- GCSE level or equivalent, including grade C or higher in English
Experience
- At least 2 years in a busy administrative role
- Previous experience of working in a team
Skills & knowledge
- Good verbal communication and ability to listen to others
- Good written communication, including comprehensive reports and accurate recording of information
- Strong IT skills, including spreadsheets, databases, email and Microsoft applications
- Ability to use a CRM system and electronic care records system
- Attention to detail, high accuracy and understanding of confidentiality
- Ability to organise own workload to meet priority deadlines and work under pressure
Other
- Ability to work from home, with good Wi‑Fi and suitable workspace
- Values and behaviours that mirror those of Care In Mind
- Ability to set and maintain high personal and professional standards
- Ability to manage patient information to populate care records
- Flexible, co-operative and supportive team player, and process driven
Nice to have
- NVQ Level 3 in Customer Care, Business Admin or equivalent
- Experience of basic data analysis
- Previous experience within a clinical, health or care organisation
- Experience of working with a CRM systemExperience of working with an electronic care records system
- Knowledge of commissioning processes
- Access to a vehicle for work, with ability to travel to sites in the Care In Mind portfolio
What’s offered
- Minimum 30 days holiday, plus an additional day off for your birthday
- Enhanced company sick pay and enhanced company pension
- Enhanced maternity and paternity leave, and paid time off for fertility treatment
- Life assurance at two times annual salary
- Healthcare CashPlan, with costs towards dental and optical care
- Employee Assistance Programme and 24‑hour counselling service
- Learning and development, including Level 3 Adult Health & Social Care and Care Certificate support
- Paid training, induction and DBS check
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Contact Details:
The Methodist Church in Britain Recruitment Team
