Operations Team Manager post within Karbon Homes' Empty Homes team, a permanent role leading a multi-disciplined group of in-house trades alongside approved subcontractors. The work centres on running an efficient repairs service across empty social housing properties, with a focus on customer service, safety and continuous improvement. The role includes out-of-hours standby duties, an essential car user allowance and work across a wide geographical footprint. A full UK driving licence is essential, and a professional qualification is required or must be worked towards.
What the job involves
- Lead a multi-disciplined team of in-house trade colleagues delivering repairs in empty properties
- Manage approved subcontractors carrying out repair, maintenance and empty homes work
- Deliver an efficient repairs service with high levels of customer focus, performance, safety and quality
- Drive innovation, forward thinking and continuous improvement in the maintenance service
- Meet KPIs and targets within budget constraints
- Work to tight deadlines
- Take part in managing the out-of-hours service, including standby
- Work mainly across Durham, Consett and Stanley, with potential to work across the wider footprint
Qualifications
- Appropriate professional qualification, or willingness to work towards one
Experience
- Experience managing a multi-disciplined team of in-house trades and approved subcontractors
Skills & knowledge
- Thorough understanding of building and maintenance practices in social housing
- Strong customer service skills
- Strong people management skills
- Strong organisational skills
- Working to tight deadlines while achieving KPIs and targets within budget
Checks & eligibility
- Full UK driving licence
- Basic DBS check
Other
- Dynamic, collaborative and engaging working style
What's offered
- 26 days annual leave, rising to 31 after 3 years
- Birthday leave
- Occupational pension
- Health cash plan
- Flexible benefits pot of £657
- Funding for qualifications, conferences and learning events
- Essential car user allowance of £2,405 per annum
- Additional standby payments for out-of-hours service
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Contact Details:
The Methodist Church in Britain Recruitment Team
