Team Secretary in South Shields

Full-time secretarial post in the Admin Team at Chapel Street Clinic, supporting community mental health services run by Sussex Partnership NHS Foundation Trust. The core is typing clinic letters from dictation, managing a consultant psychiatrist's diary and handling calls from service users, carers and GPs. After training, the post holder is allocated to one consultant, with rotational admin support for the wider multidisciplinary team and occasional reception cover. A level 3 qualification or equivalent secretarial experience is essential, and GCSE grade C or above or equivalent.

What the job involves

• Provide a confidential secretarial service to an allocated consultant psychiatrist
• Type clinic letters from dictation
• Manage the consultant's outpatient clinic diary
• Take and make telephone calls with service users, carers, GPs and colleagues
• Support the wider clinical team with admin on a rotational basis
• Screen and send letters to GPs and patients
• Update patient records
• Book appointments
• Minute meetings
• Provide occasional reception and switchboard cover

Qualifications

• NVQ level 3 or equivalent
• RSA 3 or equivalent experience, plus evidence of further practical experience
• GCSE grade C or above or equivalent secondary education

Experience

• Proven experience of a range of secretarial procedures
• Experience of producing documents to a high standard of presentation and accuracy
• Experience of maintaining office systems
• Experience of working as part of a team

Skills & knowledge

• Excellent organisational and IT skills
• Excellent interpersonal skills
• Flexibility
• Ability to work on own initiative
• Effective communication
• Commitment to caring for patients in the community

Nice to have

• Background within healthcare services
• Experience of Microsoft Word
• Experience of patient or customer administration systems
• Excellent keyboard skills
• Eye for detail
• Ability to multi-task and remain calm under pressure

What’s offered

• 27 days plus bank holidays annual leave
• Car parking reimbursement
• NHS pension
• Discount schemes (gyms, shopping, restaurants, cars)
• Induction programme and ongoing training opportunities
• Supervision programmes
• Wellbeing and support programmes
• Opportunity to grow professionally within the Trust

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