A Band 2 receptionist post in Main Outpatients at Dartford and Gravesham NHS Trust, running designated clinics across Trust sites. Core work covers preparing case notes, welcoming and discharging patients, booking follow-ups and transport, and reconciling clinics after sessions. The fast-paced setting means working unsupervised with patients who have additional needs. Visa sponsorship is not available, so applicants must already hold the right to work.
What the job involves
- Act as designated receptionist for a named clinician, responsible for all clinic administration
- Prepare and store case notes so they are available before clinic starts
- Welcome patients, check their demographics, and receive and discharge them
- Book patients out after consultation and arrange follow-up appointments and transport
- Reconcile each clinic at session end, actioning did-not-attends and cancellations
- Keep health records safe at all times and track them to the correct location on PAS
- Liaise with medical staff, clinicians, health records staff and other departments
- Help patients, carers and relatives with enquiries and complaints, referring to a clinic nurse or Sister when needed
- Help maintain a safe environment and report accidents and incidents to the Team Leader
- Work across outpatient clinics on all Trust sites as required
- Ensure material resources are available for clinic sessions and use resources appropriately
- Maintain department performance standards, report shortfalls, and help implement policies
Qualifications
- Good general education including English and Maths
Experience
- Experience working in a customer-focused environment
- Knowledge and experience in an acute or primary care setting
Skills & knowledge
- Computer literacy and keyboard skills
- Knowledge of admin processes
- Confident using Microsoft Word, Excel and Outlook
- Excellent interpersonal skills
- Excellent verbal and written communication
- Excellent organisational skills
Checks & eligibility
- Right to work in the UK without visa sponsorship
Other
- Works on own initiative or as part of a team
- Prioritises own workload
Nice to have
- NVQ level 2
- Previous reception experience
- Previous NHS clerical experience
- Customer service experience
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Contact Details:
The Methodist Church in Britain Recruitment Team
