Pilgrims Way Surgery, an NHS training practice in Dartford, is recruiting a part-time receptionist and administrator to split time between front-desk and records work. The admin side covers coding clinical results and diagnoses onto patient records, scanning, solicitors' record requests and filing, while reception handles calls, the Anima online system and repeat prescriptions. Three afternoon sessions on Monday, Wednesday and Thursday form a fixed pattern, with Wednesday on admin and the other two on reception. Primary care experience is desirable but not required, as full training is given.
What the job involves
- Coding clinical results, diagnoses and safeguarding concerns onto patient records in a timely way
- Scanning workflow and non-workflow documents to patient records or the relevant GP
- Retrieving, copying and checking records for solicitors' requests
- Creating paper records for new patients, retrieving records for leaving patients and filing
- Covering front reception duties, including handling forms, sick notes and prescriptions
- Acting as first point of contact by phone, in person and via Anima online
- Using the telephone appointment system
- Handling repeat prescription requests, forwarding them to clinicians, contacting patients and liaising with pharmacies
- Opening and closing the surgery as needed
- Carrying out other administrative and delegated duties as required
What’s required
Experience
- Experience using Windows software such as Word, Excel and Outlook
- Customer service skills
Skills & knowledge
- Keyboard skills and computer literacy
- Strong time management skills
- Attention to detail and understanding of confidentiality
- Working well in a busy environment
Nice to have
- Experience of working in primary care or a caring environment
What’s offered
- Full training provided
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Contact Details:
The Methodist Church in Britain Recruitment Team
