The receptionist post at Witterings Medical Centre sits in the front-of-house team of a GP practice. The role is the first point of contact for patients, directing them to the right clinician and handling bookings, registrations, prescriptions and payments. It is set over four days a week, from 8am to 6:30pm, and needs prior customer service experience, which is essential. Interviews are on 17 November 2026.
What the job involves
- Receive, assist and direct patients to the appropriate service or healthcare professional
- Deal with general enquiries, including booking, cancelling and amending appointments
- Register new patients onto the clinical system
- Record urgent and home visit requests so they are actioned in good time
- Action prescription requests within practice timeframes, liaising with pharmacies
- Facilitate communication between patients, the primary care team, secondary care and other healthcare agencies
- Advise patients of charges for private services, take payment and issue receipts, keeping accurate records
- Answer and make telephone calls, including the practice's centralised call centre
- Pass safeguarding reports to the appropriate clinician in good time
- Open and close the premises, including the alarm, and keep them secure, reporting security issues
- Receive and distribute incoming mail
- Follow confidentiality, data protection and information governance policies, reporting breaches to the Operations Office immediately
What's required
Qualifications
- GCSE grades A to C in English and Maths, or equivalent
Experience
- Customer service delivery in a reception or public-facing setting
- Experience of working in a busy environment
Skills & knowledge
- Good telephone manner
- Excellent computer skills and knowledge
- Use of Microsoft Word and Outlook
- Excellent interpersonal and communication skills
- Attention to detail
- Excellent teamworking
Other
- Self-motivated and organised
- Positive attitude
- Awareness of confidentiality requirements
- Ability to work under pressure
- Reliable and flexible
Nice to have
- Previous receptionist experience
- Knowledge of SystmOne
- Previous experience in a healthcare setting
- NVQ in customer service or equivalent
What's offered
- Opportunity to join the NHS pension
- Free parking
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Contact Details:
The Methodist Church in Britain Recruitment Team
