Pilgrims Way Surgery, an NHS training practice with around 9,000 patients, seeks a permanent part-time receptionist for its front desk team. The role is the first point of contact for patients and visitors, covering appointments, signposting callers, repeat prescriptions, email and clerical support. Fixed weekly shifts fall on Monday, Tuesday and Friday, and the post needs flexibility for extra short-notice shifts. Prior primary care experience and EMIS use are essential.
What the job involves
- Opening and closing the practice premises
- Maintaining and operating the practice appointments system
- Booking appointments, home visits and telephone consultations and signposting callers to the right clinician or service
- Using digital tools to manage and process patient requests
- Processing incoming and outgoing email
- Processing repeat prescriptions
- Contacting and responding to patients, team members and external healthcare providers
- Giving clerical support to practice staff, including word processing, data entry, filing, photocopying and scanning
- Filing and retrieving paperwork
- Keeping patient and practice information confidential
- Applying practice policies and supporting equality and diversity
- Taking part in appraisals, training and audit
What’s required
Experience
- Previous experience in an NHS GP surgery or primary care
Skills & knowledge
- Experience using EMIS
- Experience with Word, Excel and similar Windows software
- Keyboard skills and computer literacy
- Evidence of good communication skills
Other
- Flexibility to work additional shifts at short notice
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Contact Details:
The Methodist Church in Britain Recruitment Team
