Complaints & Payments Administrator – Hybrid in South Shields

Complaints & Payments Administrator – Hybrid in South Shields

South Shields Full-Time On-site
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Hyde Group is seeking a Complaints Administrator to join the Complaints Team. The role focuses on logging, responding to, and tracking customer complaints within regulatory timescales, with a heavy telephone workload and shared mailboxes. Hybrid working is on offer as part of the flexible working arrangements.

You will coordinate cases, support early resolution, manage a busy caseload, and handle compensation payments through the Income team while maintaining accurate stakeholder data.

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Contact Details:

The Methodist Church in Britain Recruitment Team