Stonehouse Health Clinic is recruiting a receptionist and administrator for its GP practice, working alongside a multidisciplinary clinical team. The work centres on answering calls, booking and amending appointments, handling patient enquiries and processing prescriptions, referrals and clinical requests. The contract is for 15 hours a week, with an expectation of extra cover during holiday and sickness absence. SystmOne experience is welcome but not essential.
What the job involves
- Answer and manage incoming calls, deal with patient enquiries and contact patients as required
- Book, amend and cancel patient appointments on the clinical system
- Process and action tasks generated by GPs and the wider clinical team in a timely manner
- Process repeat and acute prescription requests in line with practice procedures
- Receive and process referral requests from district nursing teams and other healthcare providers
- Provide a welcoming and professional reception service to patients and visitors
- Monitor and action generic practice email inboxes
- Support the registration of new patients and maintain accurate patient records
- File and accurately record patient information in the clinical system
- Liaise with the multidisciplinary team and external organisations as required
- Maintain strict patient confidentiality and comply with information governance and data protection requirements
- Provide flexibility to support practice needs, including cover for annual leave and sickness absence
Qualifications
- Good standard of general education, including English and Maths
Experience
- Dealing with patients or the public in a professional and courteous manner
- Working in a busy environment while managing competing priorities
- Administrative and/or reception duties
- Handling telephone enquiries
Skills & knowledge
- Understanding of patient confidentiality, data protection and information governance
- Proficiency in Microsoft Word, Excel and Outlook
- Good keyboard and data entry skills
- Excellent verbal and written communication
- Strong organisation, prioritising workload and meeting deadlines
- Sound judgement, decision-making and problem-solving
Other
- Able to work both independently and as part of a team
- Reliable, dependable and flexible
- Professional, friendly and approachable manner
- Positive attitude and willingness to support colleagues
- Willingness to undertake mandatory training
Nice to have
- Previous experience in the NHS, general practice, primary care or another healthcare setting
- Experience of using SystmOne clinical software
- Knowledge of GP practice procedures and NHS services
- Receptionist or administrative experience in a healthcare environment
- Experience of processing prescriptions, registrations, referrals or clinical correspondence
- Experience of appointment booking systems
- Experience of handling sensitive or confidential information
- Experience of working within a multidisciplinary team
What’s offered
- NHS Pension Scheme membership
- Staff car parking
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Contact Details:
The Methodist Church in Britain Recruitment Team
