This one-year fixed-term post sits within the Senior Management Team at Pinn Medical Centre, where the coordinator keeps day-to-day operations running. The work spans meeting coordination, clinical staff leave and rotas, locum cover, starter and leaver processes, first-line IT support and the practice website. The postholder is not a line manager unless the SMT delegates that, and works independently, escalating clinical, financial or strategic decisions. Applicants need a good general education or equivalent experience.
What the job involves
- Coordinate annual, study and absence leave and rotas for doctors, pharmacists, physician associates, nurses and HCAs, after management approval
- Organise weekly clinical and other meetings, keep records and track actions to completion
- Arrange authorised locum cover and coordinate onboarding, induction and leaver processes for staff, trainees and locums
- Provide first-line IT support, including user accounts, access profiles, password resets and IT service desk tickets
- Arrange system access, email accounts and Smartcards for starters and locums
- Monitor systems such as iMonit and CCTV and scale faults or concerns
- Order stationery, toners and printer supplies, and coordinate courier and old stock disposal
- Manage internal staff communications and maintain the practice website and patient-facing media
- Produce operational reports, including inbound call volumes and queue times
- Identify recurring operational issues and bring them to the attention of the SMT
- Handle routine patient enquiries and complaints within the role's remit
- Record concerns and elevate complaints, clinical issues and complex matters to the relevant manager
Qualifications
- Good standard of general education or equivalent experience
Experience
- Experience in a busy administrative, coordination or operational environment
- Managing competing priorities
- Handling confidential information
- Working independently
Skills & knowledge
- Excellent written and verbal communication with staff, patients and external organisations
- High level of IT literacy and confidence learning new systems
- Ability to troubleshoot routine IT and system issues
- Excellent organisation, time management and ability to meet deadlines and follow actions through
- Ability to work effectively with colleagues at all levels
- Ability to identify problems, find solutions, recognise when to elevate and stay calm under pressure
Nice to have
- Experience with EMIS, AccuRx, ICE, Surgery Connect or similar systems
- NHS or primary care experience
- Experience supporting a senior management or leadership team
- Experience coordinating rotas, meetings or workforce arrangements
- NHS Smartcard, user account and IT service desk experience
- Experience dealing with complaints
- Relevant administration, business, management or IT qualification
- Experience developing or improving administrative processes
What’s offered
- NHS pension
- Comprehensive induction and orientation programme
- Membership of a well-established, social and supportive team
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Contact Details:
The Methodist Church in Britain Recruitment Team
