The post sits in NHS Property Services' Delivery Frontline team, supervising Soft FM colleagues on cleaning, catering and floor care across several hospitals and health centres. It is mobile: the post-holder plans their own hours across the portfolio, with a fixed office day at Batley Health Centre each Tuesday. Monday-to-Friday hours cover services running from 6am to 10pm, and a full manual driving licence is needed for the company van.
What the job involves
- Plan and manage own time across multiple properties, prioritising demands and giving visible, hands-on support
- Supervise, support and motivate frontline Soft FM colleagues across multiple sites
- Plan and allocate workloads, manage rotas and ensure high standards of service delivery
- Build and maintain positive relationships with customers, responding to operational needs
- Manage recruitment, onboarding, training and performance reviews for the team
- Complete administration including timesheets, stock ordering, audits and compliance checks
- Monitor team performance and identify opportunities for continuous improvement
- Ensure work is done safely, efficiently and to company standards
- Lead and support Soft FM services at Coronation Hospital, Keighley Health Centre, Barnoldswick New Clinic and Settle Health Centre, travelling as operational needs require
- Monitor attendance and support lone workers
- Provide occasional operational cover where no other cover is available
Experience
- Previous experience managing or supervising frontline teams, ideally in Soft FM or a healthcare setting
Skills & knowledge
- Strong customer service skills
- Strong administrative skills
- Knowledge of health and safety requirements
- Knowledge or experience of frontline Soft FM services such as cleaning, catering or floor care
Checks & eligibility
- DBS check (will be carried out)
- Full manual driving licence
What’s offered
- 27 days annual leave plus 8 bank holidays, with the option to buy extra weeks' leave
- Smarter Working Policy, allowing choice of where and how to work
- Training and development through the Professional Excellence Framework
- SMART Pension, with employer contribution of up to 6%
- Flexible benefits including NHS retail discounts and Cycle to Work Scheme
- Colleague Assistance Programme covering all areas of life
- Support to volunteer in local communities
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Contact Details:
The Methodist Church in Britain Recruitment Team
