This is a reception post at South Reading and Shinfield Group Medical Practice, an NHS GP surgery serving about 12,000 patients across two sites. The role centres on booking appointments, directing callers to the right clinician, handling repeat prescriptions, filing and medical records, and keeping the premises secure. Hours are 37.5 a week on a flexible pattern, covering weekday opening times and Saturday mornings. A-levels are essential and EmisWeb familiarity is desirable, with training given.
What the job involves
- Book and manage appointments, including visit requests and telephone consultations
- Direct callers to the appropriate healthcare professional
- Process repeat prescription requests and hand completed prescriptions to patients
- Receive patients and consult with the practice team
- Update patient records, including address changes, and pull and file notes
- Process incoming and outgoing post, plus email and photocopying as requested
- Open and lock up the premises and maintain security, including doors, windows and alarm
- Work to written practice protocols and cover all reception positions as needed
- Use the telephone system during and after hours
- Maintain confidentiality of patient, staff and practice information
- Follow health, safety and infection control policies, safeguard children, and clear rooms after surgeries
- Carry out other tasks allocated by managers
What’s required
Qualifications
- A-levels
Experience
- Experience of working in a team
- Experience working in a busy environment
- Good customer service skills
Skills & knowledge
- Good telephone manner
- Friendly and approachable manner
- Ability to multitask and prioritise under pressure while staying calm
- Good understanding of confidentiality
- Ability to use own initiative when working alone
- Computer literacy
Other
- Flexibility in working pattern and duties
- Ability to cope with and manage change
Nice to have
- Previous NHS GP practice experience
- EmisWeb familiarity, with training provided
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Contact Details:
The Methodist Church in Britain Recruitment Team
