This permanent role sits in the Quality Team within Revenues and Benefits at Sheffield City Council. The post-holder mentors colleagues who process Housing Benefit and Council Tax Support claims, and works alongside hardship teams on the Council Tax base, rating list and overpayment recovery. The post is full-time and follows a hybrid pattern. Applicants need hands‑on experience as a benefits practitioner and a working grasp of welfare benefits and how they link to Housing Benefit.
What the job involves
- Advise, support and mentor the team that administers Housing Benefit and Council Tax Support applications
- Support the administration and processing of Housing Benefit and Council Tax Support applications
- Maintain an accurate Council Tax Base
- Maintain an accurate Non-Domestic Rates Rating List
- Maximise collection of Council Tax, Non-Domestic Rates and Housing Benefit overpayments
- Work alongside teams handling hardship applications
Experience
- Experienced, skilled benefits practitioner
- Extensive working experience of benefits software and workflow management systems
Skills & knowledge
- In-depth working knowledge of Housing Benefit and Council Tax Support assessment, legislation, policies and procedures
- Practical understanding of welfare benefits and their relationship with Housing Benefit and Council Tax Support
- Customer-focused approach to service delivery and understanding of service users' needs
- Working understanding of standards and frameworks that support assessment and decision making
- Excellent IT skills, including Microsoft Office 365
- Effective communication, explaining information to a wide variety of audiences
Checks & eligibility
- Relevant safeguarding checks
Other
- Good analytical and problem‑solving skills
- Commitment to teamwork
- Ability to liaise effectively with internal and external organisations and stakeholders
What’s offered
- Generous holiday entitlement
- Hybrid working
- Flexible working options, including reduced hours, part‑time working or job share
- Support for staff with unpaid caring responsibilities to work flexibly
- Starting pay above the bottom of the grade possible on payslip evidence of higher basic pay
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Contact Details:
The Methodist Church in Britain Recruitment Team
