The receptionist post sits in the reception team at Meadowgreen Health Centre and is a part-time role of 20 hours a week. The work centres on being the first point of contact for patients and visitors, handling face-to-face and telephone enquiries alongside administrative tasks. The practice runs across two sites for close to 19,000 patients and is a training practice, which suits a busy, team-based setting. Reception experience is desirable, but the practice will train the successful candidate.
What the job involves
- Act as first point of contact for patients and visitors, in person and by phone
- Maintain and monitor the practice appointment system
- Process personal, telephone and online appointment requests
- Answer incoming calls, deal with callers' requests and signpost patients to the right service
- Arrange repeat prescriptions
- Enter new and temporary registrations and patient information into healthcare records
- Direct information requests to relevant team members, such as SARs, DVLA forms and solicitor letters
- Initiate contact with and respond to requests from patients, team members and external agencies, managing queries efficiently
- Action incoming emails and correspondence
- Support clinical staff with general tasks
- Complete opening and closing procedures in line with the rota
- Maintain confidentiality at all times, keep the reception area and notice boards tidy, and photocopy documents as required
What’s required
Qualifications
- GCSE level 4 or equivalent in Maths and English
Skills & knowledge
- IT literacy
- Excellent written and verbal communication
- Excellent organisational skills and ability to prioritise a busy workload
- Effective time management and meeting deadlines
- Professional, clear and polite telephone manner
- High level of accuracy and attention to detail
Other
- Maintaining confidentiality and complying with GDPR and information governance requirements
- Working independently and as part of a team
- Strong problem-solving and analytical skillsFollowing policies, procedures and clinical protocols
- Flexible approach to changing workloads and priorities
- Remaining calm and professional under pressure
Nice to have
- Experience in general practice or a similar healthcare setting
- Experience of or familiarity with SystmOne
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- High level of accuracy and attention to detail
- Ability to manage competing priorities and work to deadlines
- Reception and customer service experience
What’s offered
- Training provided to the successful candidate
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Contact Details:
The Methodist Church in Britain Recruitment Team
