Kingswell Surgery, a GP training practice with its own dispensary, is recruiting a part-time receptionist and administrator. The role centres on booking, changing and cancelling clinical appointments on the Systm1 system, directing patients to the right health professional or service, and taking accurate messages and results calls. Hours run between 12 and 16 a week within opening times of 7.45 am to 6.30 pm, so flexibility to cover colleagues is essential. Prior experience of working in a GP surgery is required.
What the job involves
- Make, amend and cancel clinical appointments for patients on Systm1
- Care navigate patients to the most appropriate health professional or service when booking
- Take accurate messages from patients and clinicians and relay them to the right person
- Answer telephone calls and deal with enquiries by phone and in person
- Take home visit requests
- Telephone hospitals, GP surgeries and health centres for results and information
- Process patient change of details
- Input and retrieve data on the computer system
- Cover all reception duties as necessary
- Receive patients and consult with the practice team, maintaining confidentiality
- Keep stationery supplied, the workplace organised, the waiting room tidy and consulting rooms cleared when possible
- Ensure building security, photocopy as requested and carry out other tasks allocated by management
Experience
- Experience of working in a GP practice
Skills & knowledge
- Good telephone and communication skills
- Reliable, motivated team player
- Thorough knowledge of practice procedures and written protocols
- Discretion with confidential patient information
Other
- Flexibility to work across opening hours of 7.45 am to 6.30 pm and cover colleagues
Nice to have
- Experience of working on Systm1
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Contact Details:
The Methodist Church in Britain Recruitment Team
