An out-of-hours coordinator post in Home First Community, the domiciliary care service of Sheffield City Council. The job covers care delivery outside standard office hours and makes the postholder the first contact for urgent issues, staffing changes and service user needs. It is a 22.5-hour role, supporting care staff through out-of-hours periods. Sponsorship is not offered, so applicants must already have the right to work in the UK.
What the job involves
- Act as the first point of contact for urgent issues, staffing challenges and service user needs
- Coordinate care delivery during out-of-hours periods
- Respond calmly and effectively to emergencies and last-minute changes
- Support and guide care staff to keep them confident and care continuous
- Solve problems quickly to maintain service quality
- Communicate clearly with staff, service users and professionals
- Use IT systems to update schedules, records and communications
- Ensure all decisions reflect safeguarding and best practice
- Ensure safe, responsive and person-centred care at all times
Experience
- Experience in domiciliary care or a similar health or social care setting
Skills & knowledge
- Understanding of safeguarding and person-centred care
- Sound decision-making and problem-solving
- Calm and organised under pressure
- Clear communication with staff, clients and professionals
- Assertive direction when needed
- Comfortable using digital scheduling and reporting systems
Checks & eligibility
- Right to work in the UK at time of application, as sponsorship is not available
- Relevant safeguarding checks
Other
- Ability to work independently and take responsibility
- Alignment with core care values of compassion, respect, dignity and professionalism
What’s offered
- Ongoing training and development opportunities
- Generous holiday entitlement
- Flexible working options including reduced hours, part time or job share
- Support for staff with unpaid caring responsibilities to work flexibly
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Contact Details:
The Methodist Church in Britain Recruitment Team
