This is a leadership post running day-to-day operations at Primary Care Sheffield, a not-for-profit provider of NHS services across the city. The role oversees the operations team and holds service providers and sub-contractors to agreed standards and contract KPIs, covering quality, safety and financial performance. It is part-time at 30 hours a week, with flexible and home or remote working, and needs influence over partners who do not report into the post. Senior healthcare operational leadership and end-to-end project management experience are essential.
What the job involves
- Provide operational oversight and lead the operations team to perform at its best
- Hold service providers and sub-contractors to agreed standards, objectives and contract requirements
- Drive continuous improvement and develop high-performing teams, keeping delivery focused on quality, safety and patient experience
- Work with service teams so operations run effectively within defined standards and frameworks
- Resolve service issues quickly to minimise impact
- Be accountable for contractual KPIs, quality compliance and financial performance
- Research the operating environment to identify growth opportunities and recommend services within and outside Sheffield
- Develop and maintain operational and information systems, processes and procedures across the directorate
- Maintain CQC compliance where relevant
- Contribute to tender responses, proposals and reports, and support mobilisation of successful bids
- Work with the clinical lead to keep services clinically effective and safe
- Log and manage complaints and feedback for the directorate, and implement business continuity arrangements for major incidents
What’s required
Experience
- End-to-end project management experience
- Senior operational leadership experience in healthcare
- Knowledge or experience of PCS or operators of similar services
Skills & knowledge
- Strong people management and leadership skills
- Calmness, flexibility and adaptability
- Systematic, methodical and sensitive approach to problem solving
Other
- Travel within and around Sheffield and South Yorkshire
Nice to have
- Management qualification at level 5 or above
- Programme or project management qualification
What’s offered
- Home or remote working
- Flexible working
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Contact Details:
The Methodist Church in Britain Recruitment Team
