Sheffield City Council is recruiting a Knowledge and Information Analyst to join the Customer Intelligence team within the Customer Experience Capability. The role owns knowledge content across guidance, information and self-service, including the CRM, and operates in a hybrid setup with office presence of at least 40% of contracted hours.
You will develop standards, ensure accuracy and plain language, and produce insights on content usage and gaps, while training staff and coordinating with
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The Methodist Church in Britain Recruitment Team
