Information Officer post in the Information and Governance Team at South Yorkshire Fire and Rescue, split between managing the headquarters reception and maintaining intranet content. The work also covers customer feedback surveys and the valediction notification process, with sensitive support for bereaved families. The post combines agile home working with a 37-hour week and includes line management of an administrator receptionist. Candidates need line management experience and an NVQ Level 2 or equivalent in Administration.
What the job involves
- Manage the headquarters reception service
- Line manage the Administrator Receptionist post
- Keep the reception area a professional, welcoming first point of contact for visitors, staff and the public
- Maintain and develop the Service's intranet content with departments across the organisation
- Publish information clearly and accurately using relevant software and document management systems
- Maintain an up-to-date database of Service policies and key documents, linked to the relevant intranet content
- Manage customer feedback surveys: issue on time, record returns, collate results and share findings
- Manage the valediction notification process, giving sensitive and respectful support to bereaved families
- Communicate information to support the valediction notification process
What’s required
Qualifications
- NVQ Level 2 or equivalent in Administration
Experience
- Line management experience
- Customer service experience
Skills & knowledge
- Excellent communication skills
- Ability to provide a high-quality support service
- Manage several tasks at the same time and organise the day around urgent customer service needs
- Strong background in organisation and administration
- Excellent computer skills
- Confident use of Microsoft 365 applications such as Outlook, Word, Excel, Teams and SharePoint
Nice to have
- Experience of using a website content management system (training provided)
What’s offered
- 28 days annual leave pro-rata plus bank holidays (36 days a year in total)
- Flexi time scheme accruing up to 13 extra days off a year, pro-rata
- Free on-site gym
- Enhanced family friendly policies
- Discounts for emergency service staff
- Local Government Pension Scheme
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Contact Details:
The Methodist Church in Britain Recruitment Team
