Forge Health Group is recruiting afternoon GP receptionists across Pitsmoor Surgery and The Flowers Medical Centre, its two-site practice. The work covers front-of-house reception, telephone and face-to-face enquiries, booking appointments, repeat prescriptions, post handling and patient records. Shifts run Monday to Wednesday, 13:30 to 18:30, with cover expected for extended hours, holidays and absences. Candidates need five GCSEs at grade C or above, including Maths and English.
What the job involves
- Provide a front-line reception service, greeting and directing patients on arrival
- Handle face-to-face and telephone enquiries, explain surgery procedures and book new and follow-up appointments
- Process repeat prescription requests
- Open and secure the premises, including checking heating and ventilation and setting the alarm
- Open, sort and distribute incoming post, scanning correspondence into the correct records
- File and retrieve patient records in strict alphabetical order
- Register new patients and temporary residents, completing forms and updating patient details
- Enter patient information accurately onto the computer system
- Liaise with outside agencies such as hospitals and ambulance control by phone, fax or email
- Pass messages to clinical and managerial staff and hand over outstanding tasks
- Keep reception and consulting rooms stocked with stationery and equipment
- Cover holidays, sickness and other absences when needed
What’s required
Qualifications
- Five GCSEs at grade C (4) or above, including Maths and English
Skills & knowledge
- Able to deal with patients sensitively and professionally at all levels of the organisation
- Good knowledge of Windows-based systems and ability to use Word
- Confident working with patients face to face and over the telephone
- Excellent interpersonal and communication skills
- Confident in the use of IT
- Strong team player, reliable and flexible
Nice to have
- Experience of dealing with difficult patients and handling conflict
- Relevant GP surgery or other NHS experience
- Previous experience of working with a multicultural population
- High-level IT skills, including office software packages and/or EMIS Web experience
What’s offered
- Training on the clinical system will be provided
- Support for the skills and development of staff
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Contact Details:
The Methodist Church in Britain Recruitment Team
