Reception and administration post at the Sheppey Healthy Living Centre, a GP practice currently working from Minster Medical Centre while the Sheppey site is closed. The job centres on greeting patients in person and by phone, booking and changing appointments, and handling post, electronic records and general admin. It is part-time at 15 hours a week, within a Monday to Friday service running 8am to 6:30pm, and training is given. GCSE English and Maths, or equivalent, are required.
What the job involves
- Welcome patients and visitors and check them in for appointments
- Answer calls and deal with patient enquiries, directing them to the right team member
- Book, amend and cancel appointments in line with practice procedures
- Process repeat prescription requests and send prescriptions electronically where appropriate
- Handle home visit requests and pass the information to the clinician
- Record patient contacts and information accurately on clinical and electronic systems
- Handle incoming and outgoing correspondence and clinical results, allocating them to the team
- Assist with patient registrations and the related paperwork
- General admin including scanning, photocopying, filing, emailing and processing documents
- Receive payments for private services and issue receipts
- Maintain patient information leaflets and keep them up to date
- Support clinicians and colleagues with admin, following policies on confidentiality, data protection, safeguarding, health and safety, infection control and building security
Qualifications
- GCSE English and Maths, or equivalent
Skills & knowledge
- Clear verbal and written communication, listening carefully and passing on enquiries
- Good IT skills and willingness to learn new systems
- Good organisation, accuracy and attention to detail
- Able to prioritise tasks and work independently or as part of a team
- Calm, polite and professional under pressure
- Understanding of data protection, safeguarding, equality, health and safety and infection control
Other
- Friendly, helpful and courteous with patients and colleagues
- Discretion and respect for patient confidentiality and dignity
- Reliability, punctuality and good timekeeping
- Flexibility, including cover for colleagues during leave and sickness
- Able to fulfil 15 hours a week within the practice rota
- Willingness to do mandatory training and keep knowledge up to date
Nice to have
- Previous reception, administration or healthcare experience
- Understanding of NHS and primary care services
What’s offered
- Full training provided
- Training and development opportunities
- Team meetings and social events such as dinners and evenings
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Contact Details:
The Methodist Church in Britain Recruitment Team
