This administrative post sits in the Business Hub at HMP Swaleside, a Ministry of Justice prison, and is permanent. The work centres on the switchboard, handling prisoner and staff mail, faxes and filing, and processing chaplaincy paperwork. It is non-operational with no line management, on a 37-hour week with hybrid working where business needs allow. Eligibility is limited to certain nationality groups, and a standard DBS check applies.
What the job involves
- Operate the switchboard, identifying callers' needs and passing messages to the right people
- Receive, open, distribute and monitor all prisoner mail daily, keeping it secure under local and national policy
- Receive and distribute incoming staff mail and coordinate outgoing prisoner and staff mail
- Send, collect and distribute faxes to appropriate staff
- Forward mail for prisoners who have transferred to other establishments
- Transcribe investigation and hearing tapes accurately and efficiently (qualified typists)
- Provide copy typing when required (qualified typists)
- Keep copies of all documentation securely, in hard copy or electronic form
- Process chaplaincy paperwork, including prisoner applications and arranging visits
- Act as contact point for communications, prioritising and passing them to the right person or department
- Provide administrative assistance in the area of work
- Maintain an accurate filing system and respond to queries, redirecting where required
Skills & knowledge
- Ability to fulfil all spoken aspects of the role in English (or Welsh where specified)
- Typing qualification for transcription and copy typing duties
- Behaviours Working Together and Managing a Quality Service, assessed at application and interview
Checks & eligibility
- Standard DBS check
- Security and identity checks before taking up post
- Nationality within Civil Service nationality rules
- Declaration of any membership of a group HMPPS considers racist
What’s offered
- 9 days (66 hours 36 minutes) for bank, public and privilege holidays, added to annual leave
- Annual leave calculated pro rata, holiday year running from 1 March
- Choice of two Civil Service pension schemes
- Hybrid working where business allows, and part-time, flexible or job-share patterns considered
- Season ticket advance after two months' service
- Training and development, including promotion programmes and individual induction
- Security and diversity training for all staff
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Contact Details:
The Methodist Church in Britain Recruitment Team
