This service delivery manager post runs day-to-day operations for the Respiratory and Sleep Medicine services at Imperial College Healthcare NHS Trust. The work centres on meeting RTT, diagnostic and cancer access targets, leading service improvement and pathway redesign, and managing capacity, workforce and budgets. The role spans inpatient, outpatient, diagnostic and community pathways, linking clinical teams with corporate functions. Relevant NHS operational management experience and a degree or equivalent are essential.
What the job involves
- Lead the day-to-day operational management of Respiratory and Sleep Medicine services
- Monitor and improve performance against RTT, diagnostics, cancer and other key access targets
- Work with clinical and multidisciplinary teams to deliver safe, effective and patient-centred care
- Lead service improvement, pathway redesign and transformation projects
- Manage service capacity, workforce planning and resource utilisation
- Support budget management and identify efficiency opportunities
- Produce performance reports, business cases and operational updates
- Investigate and manage risks, incidents, complaints and governance actions
- Build relationships with clinicians, managers, corporate teams and external partners
- Contribute to the strategic development and future sustainability of the services
Qualifications
- Educated to degree level or equivalent
- Evidence of significant personal development through formal courses and/or experience
Experience
- Relevant NHS operational management experience
- Knowledge of service improvement tools and techniques
- Proven success delivering change and performance through management and clinical teams
- Experience of budget and staff management
Skills & knowledge
- Building positive relationships with clinicians, managers, colleagues and key stakeholders
- High standard of written communication
- IT skills in Word, PowerPoint, Excel and Visio
Nice to have
- Postgraduate education or equivalent experience in service improvement
- PRINCE2 or other project management qualification
- Project management experience
What’s offered
- Career development
- Flexible working and wellbeing support
- Staff recognition scheme
- Cycle to Work scheme
- Optional car lease scheme
- Season ticket loan
- Membership options for onsite leisure facilities
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Contact Details:
The Methodist Church in Britain Recruitment Team
