Service Administrator

This Service Administrator post sits within Sutton Primary Care Networks and supports three health and wellbeing services: the Mental Health Practitioner Service, the Health & Wellbeing Coach Service and the Social Prescribing Service. The work centres on logging and triaging incoming referrals, booking initial consultations and sending appointment reminders. The role also covers day-to-day management of appointment books and waiting lists, with office support for staff who travel between many sites and practices.

What the job involves

• Log and triage all referrals, returning inappropriate ones to referrers
• Carry out introduction calls to referred patients to set out expectations
• Book initial consultations with the appropriate service team member
• Send appointment reminder texts
• Manage appointment books, active patient caseloads and waiting lists
• Oversee DNAs and work to improve rates for each service
• Manage complaints and learning events, especially around patient bookings
• Handle last-minute staff sickness cancellations and communicate changes
• Provide office admin support for travelling team members, including letter printing and posting
• Support service reporting for GP practices, with the service leads and H&W Manager
• Support audits, all-staff meetings and community events, upload compliments to Teamnet and manage the H&W Teamnet page, if capacity allows
• Carry out other agreed admin tasks, such as meeting notes, and reasonable duties set by the service leads or manager

What’s required

Qualifications

• Good knowledge and use of Microsoft Excel and file-based systems
• Knowledge of equal opportunities, diversity and inclusion policies

Experience

• Experience learning new systems
• Experience working with a wide range of people from different backgrounds
• Experience working in multidisciplinary teams

Skills & knowledge

• Excellent written and oral communication skills
• Good organisational skills
• Approachable

Nice to have

• Experience working in the health, community or voluntary sector
• Good knowledge of EMIS

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