A Senior Housing Officer post in the Housing Operations team at Islington Council, with several vacancies open. The work centres on taking charge of a designated housing patch, sustaining tenancies and handling casework that ranges from anti-social behaviour and safeguarding to tenancy breaches and complaints. Most of the time is spent out on estates carrying out inspections, home visits and multi-agency work rather than at a desk. Experience in housing, customer service or community work is welcomed, and a CIH qualification is desirable.
What the job involves
- Take ownership of a designated housing patch, building relationships with residents and sustaining tenancies
- Carry out regular estate inspections, home visits, resident meetings and local engagement
- Investigate reports of anti-social behaviour
- Respond to safeguarding concerns, including domestic abuse casework
- Address tenancy breaches and support vulnerable residents to access services
- Work with partner agencies to resolve complex neighbourhood issues
- Handle complaints and complex case resolution
- Deal with housing law, enforcement and court-related proceedings
- Manage fire and building safety compliance matters
- Lead resident engagement and neighbourhood management
Skills & knowledge
- Strong communication skills
- Customer-focused approach
- Confidence to manage complex cases and difficult conversations
- Balancing competing priorities
- Resilience and a solution-focused approach
- Commitment to excellent services for diverse communities
Checks & eligibility
- Right to work in the UK
- Satisfactory references
- Occupational Health clearance
- Proof of address
- DBS check at the appropriate level (if applicable)
- Overseas criminal record check (if applicable)
Nice to have
- Experience in housing, tenancy management or a high-demand customer service environment
- Knowledge of anti-social behaviour, safeguarding and tenancy management
- CIH qualification, or willingness to work towards one
What’s offered
- Up to 31 days' leave a year, rising to 36 after five years of local government service
- Flexible working arrangements and a 35-hour working week
- Learning and development opportunities
- Pay at or above the London Living Wage as a minimum
- Local government pension scheme
- Cycle to Work scheme
- Discounted gym memberships
- Local discounts from restaurants, shops and health and beauty providers
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Contact Details:
The Methodist Church in Britain Recruitment Team
