This permanent post sits in the paediatric audiology team at University College London Hospitals NHS Foundation Trust, working alongside its paediatric audiologists on 37.5 hours a week. The work centres on supporting paediatric hearing assessments, carrying out hearing aid repairs, ordering stock and handling patient queries and correspondence. Audiology experience is desirable rather than essential, and the team is preparing for IQIPS accreditation while improving how the service runs. Customer care experience and hands-on work with hearing aids are what decide fit.
What the job involves
- Assist in paediatric audiology assessments
- Carry out hearing aid repairs
- Order stock
- Respond to patient queries and correspondence
- Work alongside multidisciplinary teams
- Help improve service delivery as the service works towards IQIPS accreditation
Qualifications
- NVQ level 4 in Customer Care, Healthcare Science or Information Technology, or equivalent
- Five GCSEs at grade A* to C, including a science subject, English and Maths, or equivalent
Experience
- Experience in a customer care environment
- Experience working with hearing aids and repairs
Skills & knowledge
- Knowledge of different types and degrees of hearing loss
- Knowledge of hearing aids and earmoulds
- Microsoft Office skills, including Word and Excel, and ability to learn new software
- Experience of audiology software systems
- Ability to deal regularly and appropriately with angry, frustrated or distressed individuals
- Excellent customer care and communication skills
Other
- Highly developed accuracy, such as taking ear impressions and probe tube microphone measurements
- Good organisational skills
- Good written and verbal English
- Ability to work well in a team
- Ability to work independently, following relevant procedures, guidelines and policies
Nice to have
- Previous experience in audiology
- Knowledge of audiology software, including Auditbase
- Knowledge of different hearing aid types, including bone anchored hearing aids
- Understanding or knowledge of the NHS
- Knowledge of NHS and audiology computer systems
What’s offered
- Support for flexible working
- Opportunity to develop skills and interest in paediatric audiology
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Contact Details:
The Methodist Church in Britain Recruitment Team
