This IT Services Officer post sits in the IT Services department of The City of Liverpool College and reports to the IT Operations Manager. It focuses on the college's site-based IT systems, covering first to third line support for users on site, desktop systems and local applications. The role also coordinates IT resources and staff at assigned sites, with the option to move between sites as service demand requires. Fit depends on hands-on Microsoft desktop deployment experience, TCP/IP knowledge and proven hardware troubleshooting.
What the job involves
- Provide first, second and third line IT support to users on site
- Provide technical solutions for users
- Manage site IT resources, allocations and staff, with the option to move between sites
- Deploy hardware and software to support teaching and learning
- Maintain the software catalogue and current licences
- Facilitate on-site software and hardware exams
- Support Technology Enhanced Learning equipment and processes in college centres
- Ensure service level agreements are met
- Maintain IT equipment, carry out basic maintenance and testing, and keep accurate records
- Demonstrate safe operation of IT equipment to staff and students
- Monitor stock and consumables, and handle cash where required
- Comply with health and safety, security, quality, financial and stock control requirements
What’s required
Experience
- Working with colleagues to set quality and service standards for cross-group systems and initiatives
- Installing and configuring Microsoft operating systems and applications on desktop equipment at enterprise level
- Hands‑on troubleshooting of all levels of desktop IT hardware
Skills & knowledge
- Technical knowledge of network protocols and infrastructure, specifically TCP/IP
- Effective written and verbal interpersonal and communication skills
Nice to have
- Experience supporting complex enterprise IT systems in a medium to large organisation
- Understanding of information security management standards, and legislative and regulatory requirements
- Experience maintaining vendor partnerships and delivering value from them
- Experience configuring and managing VMware Horizon virtualised environments, and hosting Microsoft Office 365
- Experience administering on‑premise or cloud backup systems
- Level 4 qualification relevant to the role
- Network equipment and infrastructure knowledge, including Aruba or similar WiFi controllers and troubleshooting of routers, switches, modems and network interface cards
- Qualification or knowledge of ITIL standards for IT governance
What’s offered
- Up to 30 days annual holiday plus 1 wellbeing day, 5 to 7 days statutory closure and 2 days at Easter
- Aviva pension scheme with contributions of up to 10%
- Employee Benefits Platform with discounts, Cycle to Work and salary sacrifice options
- Health Assured employee assistance programme, wellbeing portal and app, available 24/7
- Medicash health plans and free flu vaccinations
- Life assurance of up to three times annual salary
- Interest-free loans for annual Merseytravel and Merseyrail travel passes
- Flexible working options depending on business need
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Contact Details:
The Methodist Church in Britain Recruitment Team
