Scheduler

This Scheduler post sits in Southern Housing's Direct Services team, which delivers responsive repairs to residents. The role oversees the maintenance diary, booking and changing appointments and prioritising urgent and emergency repairs. It is the first point of contact for scheduling enquiries, working with residents, operatives and contractors. Hybrid working is possible by agreement, and candidates need prior experience scheduling work in a maintenance or housing setting.

What the job involves

• Oversee the maintenance scheduling diary
• Manage appointments and make changes to schedules where required
• Ensure urgent and emergency repairs are prioritised and completed within agreed service levels
• Act as first point of contact for scheduling enquiries
• Liaise with residents, operatives and contractors to resolve issues quickly
• Work with Property Administration and Customer Services so repairs are diagnosed correctly and scheduled to service standards
• Maintain accurate records and keep residents informed
• Support a right first time approach and improve productivity and customer satisfaction

Experience

• Scheduling or coordinating work in a maintenance, housing or repairs environment
• Delivering a front line, customer focused service

Skills & knowledge

• Good numeracy and literacy, with accurate data management
• Strong written and verbal communication and interpersonal skills
• Planning and prioritising workload and managing competing demands
• Confidence using IT systems and standard office software
• Understanding of, and commitment to, resident involvement, equality and customer care

Nice to have

• Experience working in a housing management or maintenance environment

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