A part-time Patient Advisor post, 18 hours a week, on the reception team at St Helen's Medical Centre, a two-partner training practice, reporting to the Practice Manager. The work centres on being the first point of contact for patients: greeting people, answering calls, booking appointments and signposting to clinicians. The post is distinct for its mix of face-to-face, telephone, email and online requests, plus private-service payments and records work at the front desk.
What the job involves
- Greet patients and visitors and deal with face-to-face requests for appointments and enquiries
- Process all incoming calls from patients and other stakeholders
- Signpost patients to the appropriate healthcare professional or service, including online consultation requests
- Respond to requests from patients, team members and external agencies by phone, email and text
- Check ID for new registrations and document requests, and register temporary residents
- Add patient correspondence to the clinical system, action emails and tasks, and scan patient documents into records
- Take payment for private services and issue receipts
- Manage queries efficiently
- Support clinical staff with general tasks and cover the Patient Advisor Team during absences
- Complete opening and closing procedures per the duty rota, and keep reception and waiting areas tidy
- Take part in practice audits as directed and complete mandatory training and induction
- Work to confidentiality and health and safety standards
What’s required
Qualifications
- Good standard of general education
Experience
- Experience of working with the general public
Skills & knowledge
- Excellent written and oral communication
- Excellent IT skills
- Clear, polite telephone manner
- Good time management and ability to work to deadlines
- Problem-solving skills
- Good interpersonal skills
Other
- Smart, polite and confident manner
- Adaptability
- Team working
- Motivation
- Flexibility
- Strict confidentiality
Nice to have
- Medical terminology training
- Customer service qualification
- Experience of working in a primary care setting
- Knowledge of SystmOne
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Contact Details:
The Methodist Church in Britain Recruitment Team
