This administrator role sits within the Befriending & Counselling service at Age UK Coventry and Warwickshire, where one of two administrators handles the front line of the service. The work centres on being the first point of contact for clients, families, volunteers and professionals, running telephone assessments, carrying out client matching and resolving queries, alongside general office support. The post is part time, working Monday to Wednesday for 22.5 hours a week. Interviews are scheduled for 6 November 2026.
What the job involves
- First point of contact for clients, volunteers and professionals, providing information and resolving queries
- Carry out telephone assessments with prospective befriending and counselling clients and volunteers
- Process and record incoming referrals accurately and action them promptly under established procedures
- Liaise with internal and external stakeholders on client referrals
- Maintain service databases, keeping records up to date and accurate
- General office and admin support, including post, phone calls, typing, printing, copying, scanning and filing
- Support office volunteers
- Support the Team Leader, including supplying information for reports and service developments
- Organise and attend service events and meetings, and represent the charity at community information events and forums
- Contribute to promotional material and newsletters
- Process all personal data in line with the GDPR policy and procedure
- Identify service improvements from customer feedback and other evidence, and recommend them through line management
Qualifications
- Good general education, typically including Maths and English GCSE grade C or equivalent
Experience
- Experience of managing and maintaining administrative systems
- Experience of using IT
Skills & knowledge
- Good IT skills, including Microsoft Office, and willingness to learn new IT skills
- Excellent written and verbal communication skills
- Friendly, patient telephone manner and ability to communicate with older people, relatives and professionals
- Ability to listen and interpret information
- Excellent interpersonal skills
Other
- Well organised and efficient, able to work in a fast-paced environment
- Self-motivated and able to work confidently on own initiative
- Team-focused approach
Nice to have
- Working knowledge of a client management scheduling system
- Knowledge of befriending and counselling services
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Contact Details:
The Methodist Church in Britain Recruitment Team
