A vacancy in the main switchboard facility at The Rotherham NHS Foundation Trust, joining an established team of switchboard operatives. The work centres on handling calls from staff and the public, operating staff location systems and paging, and following major incident and emergency procedures. The role runs on three shifts between 7.30am and 7.30pm, with night cover from 7.30pm to 7.30am when requested. Sponsorship is not offered, so applicants must already hold a right to work in the UK.
What the job involves
- Handle calls efficiently and courteously using current and future call handling, monitoring and processing equipment and screen-based systems
- Deal with enquiries from staff and members of the public
- Know and take part in major incident and emergency procedures, accurately collecting, passing on and recording information and actions
- Take part in operating and recording call-out procedures
- Operate staff location systems and issue pages, bleeps and phones in line with guidelines
- Work as part of a team, and individually under demanding circumstances
- Prioritise workload
- Work three shifts from 7.30am to 7.30pm, and night shifts from 7.30pm to 7.30am when requested
- Follow departmental procedures in emergency situations
Qualifications
- Literacy and numeracy skills gained through GCSE qualification
Experience
- Sound experience of using a PC
Skills & knowledge
- Excellent communication skills
- Excellent organisational skills
- Confident and polite telephone manner
- Awareness of confidentiality issues
- Ability to prioritise workload
- Computer literate
Checks & eligibility
- Right to work in the UK without visa sponsorship
Other
- Trustworthy and reliable
- Ability to follow emergency procedures
Nice to have
- Experience of call processing on a large switchboard and/or a hospital switchboard
- Knowledge of PCs, such as MS Windows and word processing
- Willing to work towards a relevant qualification
- Knowledge of NHS national policies, standards, requirements and directions relevant to the role
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Contact Details:
The Methodist Church in Britain Recruitment Team
