This Receptionist/Clerical Assistant post sits on the Acute Medical and Short Stay Medical Units, on B level of the main site at The Rotherham NHS Foundation Trust. The work centres on welcoming and registering patients as they arrive on the wards, keeping patient records and movements up to date on the EPR system, and handling face-to-face, email and phone enquiries. Reception is staffed around the clock, so the job runs on a rota that includes weekends and bank holidays. Clerical experience is required, and hospital reception experience is preferred.
What the job involves
- Welcome and register patients on arrival to the ward
- Update patients' personal and contact details
- Record patient movements on the EPR system accurately and promptly
- Handle face-to-face, email and telephone enquiries
- Liaise with co-ordinators and site professionals to keep patient flow moving through the hospital
- Work with nurses in charge to keep a patient-focused environment, maintaining dignity and confidentiality
- Support the clinical team with administrative tasks
- Report faulty medical equipment and IT issues
- General office duties including scanning, photocopying and filing
Qualifications
- GCSE or equivalent, with maths and English at grade C or above, or equivalent or demonstrable experience
Experience
- Experience of working in a customer service environment or with members of the public
- Experience of working in a clerical role
Skills & knowledge
- Working knowledge of Microsoft Outlook, Word and Excel
- Excellent interpersonal skills
Other
- Professional attitude
- Ability to work flexibly in a busy and often demanding role, including shift rotation
Nice to have
- Experience of working within the NHS or another healthcare setting
- Experience of working in a hospital reception environment
- Familiarity with administrative processes and practices
- Training or experience using Meditech (EPR system)
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Contact Details:
The Methodist Church in Britain Recruitment Team
