Care Coordinator post sitting within the Havering Liberty Primary Care Network, working out of St Georges Health and Wellbeing Hub alongside the social prescribing team. The role is non-clinical and centres on helping patients and carers reach and move between health, social care and community services. It is a fixed-term post of one year, with the postholder coordinating appointments, referrals and follow-up across the network's five practices and partner organisations. Visa sponsorship is not offered.
What the job involves
- Act as an accessible point of contact, helping patients and carers understand and navigate services
- Coordinate appointments, referrals, follow-up and agreed actions across practices and partner organisations
- Provide administrative support for PCN services at St Georges Hub, including the social prescribing team
- Maintain complete, accurate and timely records in clinical and administrative systems
- Work collaboratively with GP practices, PCN colleagues, community, social care and voluntary sector partners
- Support contractual, quality and service-improvement priorities such as QOF, IIF, enhanced services, data quality and reporting
- Identify access barriers, promote accessible communication and reasonable adjustments, and escalante risks and safeguarding concerns
- Answer telephone enquiries, contact patients, book appointments and issue questionnaires or surveys
- Triage and coordinate referrals to social prescribing and other services, completing agreed follow-up
- Cover for Care Coordinators, GP Assistants and colleagues during absence or increased workload
- Contribute to patient communications, awareness campaigns and engagement activity
- Contribute to audits, service evaluations, quality improvement and the development of new pathways
Qualifications
- GCSE English and maths at grade C/4 or equivalent
- Willingness to complete mandatory and role‑specific training
Experience
- Administrative or customer‑facing support, including telephone enquiries and appointment booking
- Working in multidisciplinary or multi‑agency settings and liaising with different services
- Coordinating referrals or agreed actions and keeping accurate records
- Supporting vulnerable people or those facing barriers to services, and handling sensitive information
Skills & knowledge
- Knowledge of person‑centred care, confidentiality, consent, safeguarding, professional boundaries and escalating concerns
- Understanding of information governance, UK GDPR and record keeping
- Excellent verbal and written communication, adapting to individual needs
- Strong organisation, prioritisation, time management and follow‑up
- Competent in Microsoft Outlook, Word and Excel
Other
- Ability to coordinate referrals, appointments and actions across several organisations
- Ability to work independently within protocols and contribute to a team
- Ability to collect, analyse and present information accurately
- Able to travel efficiently between PCN practices and other local venues and work flexibly within contracted hours
- Commitment to patient‑centred care, dignity, respect, reliability and confidentiality
Nice to have
- Knowledge of PCNs, QOF, IIF and enhanced services
- Knowledge of local health, social care, community and voluntary referral pathways
- Awareness of social prescribing and personalised care, ideally PCI‑recognised care coordination training
- Knowledge of mental capacity, best‑interest decision‑making and information sharing
- Experience engaging people who are less likely to access services
- Experience in primary care or the NHS
- Experience of referral triage, call and recall, or care navigation
- Experience using EMIS or another clinical record system
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Contact Details:
The Methodist Church in Britain Recruitment Team
