Resident Involvement Officer

This role sits in the Customers & Communities team at Wythenshawe Community Housing Group, which manages almost 14,000 homes. The post-holder coordinates resident involvement events, forums and customer panels, recruits a wide range of residents and supports resident volunteers through inductions and training. The post is 35 hours a week and includes regular evening meetings, plus digital engagement through social media. A DBS check is required, and a housing qualification is desirable rather than essential.

What the job involves

• Coordinate resident involvement activities, events, forums and customer panels so residents can shape services
• Recruit and support a wide range of residents to get involved, with a focus on underrepresented groups
• Support and develop resident volunteers, including opportunities, inductions and training
• Champion digital engagement through social media and other platforms to make involvement easier to access
• Build relationships with colleagues and external partners to support involvement and wider community initiatives
• Use data, feedback and impact reporting to show outcomes and improve how residents are engaged

What’s required

Experience

• Excellent customer service in resident involvement, community engagement or a similar setting
• Experience coordinating involvement activities or volunteer programmes

Skills & knowledge

• Strong communication and relationship-building skills, able to engage people at all levels
• Strong organisational skills, working independently, managing competing priorities and keeping accurate records
• Confident using IT, social media and digital engagement tools
• Understanding of safeguarding and confidentiality, with an inclusive approach to residents and volunteers

Checks & eligibility

• DBS check

Nice to have

• Housing-related qualification
• Evidence of continued professional development
• Full driving licence

What’s offered

• 25 days annual leave, rising to 30 with length of service, with the option to buy and sell extra leave (subject to approval)
• Enhanced maternity, paternity, adoption and shared parental leave (subject to eligibility)
• Enhanced pension contributions and a salary sacrifice pension option
• Health Care Plan with money back towards dental, optical and therapy costs
• Subsidised healthy living benefits, such as gym membership or yoga classes
• Subsidised leisure learning, such as help towards driving lessons or a new language
• Car lease scheme and cycle to work scheme (subject to eligibility)
• Volunteering days in the local community

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