Omnes Healthcare is recruiting a patient health care navigator to act as the first point of contact at a GP surgery, covering reception and patient access. The core of the work is inbound and outbound patient calls, administration, and support for the clinical and management teams. The post is front-facing, so the post-holder sets the tone for patients and visitors and handles sensitive information with discretion. Customer service or client-facing experience is essential.
What the job involves
- Handle inbound and outbound patient calls
- Act as the first point of contact for all patients
- Provide a friendly and supportive environment for patients and visitors
- Deliver a high-quality and efficient administration service
- Support clinical and management teams to provide NHS primary medical services
- Work autonomously with a high degree of confidentiality, sensitivity, discretion, empathy and tact
What’s required
Experience
- Experience of clerical and administrative work
- Experience in a client-facing or customer service position
Skills & knowledge
- Able to work as part of a team and promote good team spirit
- Able to be sensitive and assertive as appropriate
- Motivated and able to work independently
Nice to have
- Experience of clerical and administrative work
- Clear thinking and an analytical approach
What’s offered
- 25 days holiday plus bank holidays, plus an extra day off for your birthday
- Excellent work-life balance
- Clinical progression and training cost support
- Full indemnity cover for work undertaken
- NHS discount, support and employee assistance schemes
- Sick pay and enhanced maternity/paternity leave
- Salary sacrifice schemes (electric car, cycle to work)
- Life insurance (3x salary), healthcare cash plan and charitable giving scheme
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Contact Details:
The Methodist Church in Britain Recruitment Team
