This is a front-of-house reception post at BrisDoc's out-of-hours treatment centres, working within the Integrated Urgent Care service. The core of the work is welcoming and guiding patients through their visit, answering internal calls, keeping accurate records and stocking clinical areas for the team. Working on shifts at out-of-hours sites, the role also supports the Shift Manager with day-to-day operation. Front-line customer care experience is what decides fit.
What the job involves
- Welcome patients on arrival and support them through their patient journey
- Perform reception duties efficiently, professionally and courteously, in line with BrisDoc's Code of Expectations and Standards of Behaviour
- Answer internal calls and pass on information and messages accurately and promptly
- Record patient information accurately and keep all necessary records for the shift
- Log in clinical staff and make sure they have the materials they need to work
- Check clinical boxes, replenish stock and report missing items to the Shift ManagerProvide administrative support to the Integrated Urgent Care clinical team as directed
- Give patients information as directed by clinical staff
- Direct patients to facilities such as toilets, breastfeeding areas and refreshments
- Keep patient waiting areas clean and tidy
- Act in line with the code of conduct and appearance, representing BrisDoc and the NHS
What’s required
Qualifications
- GCSE standard or equivalent, with grade C or above in English
Experience
- Experience of working in a front-line customer care role
Nice to have
- Qualification or certificate in customer service
- Experience of providing reception duties
- Ability to self-analyse own work and performance and recognise own limitations, acting on them
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Contact Details:
The Methodist Church in Britain Recruitment Team
